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Frequently asked questions


What payment options does this platform support?

We support and accept payments with Visa, MasterCard, Maestro, American Express and Discover


How much does the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:

·      The shipment method you choose;

·      The destination country that the package ships to;

·      The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.


How can I track my order?

After purchasing a product on our platform, you will receive a confirmation e-mail. When the product is shipped, a second notification will be sent, including estimated time of arrival, tracking number of the shipment and the carrier name. If the e-mail does not contain a tracking number, this means a standard delivery service was used to ship your product, and therefore cannot be tracked.

If you do not have a tracking number, please note that, domestic shipments (products bought from a seller in your country of residence) may take 5-7 working days to be delivered. International shipments may take up to 14 working days to be delivered.

If you have not received your package within this timeframe, please contact the seller directly for more information. If you are a registered user on our website, you can also check the status of your order by clicking on “My profile” and then “Orders” to get updates about your package.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.

Why haven’t I received my order?

A. Your order has not been shipped. We recommend you check the status of the order in your Account. Go to: View orders -> My orders. 

 B. Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us. 

 C. Your order may have been returned for the following reasons:

    -The courier attempted to deliver to you, but could not find you to sign for the delivery. 

    -The shipping address is incorrect or incomplete. 

    -The package was rejected during customs clearance. 

 D. The item is lost in transit.


I did not receive my order, why is the tracking status showing as delivered?

Possible reasons include: A. The delivery address is incorrect. B. Someone else has signed for the parcel. C. The parcel has arrived at your local post office and will be delivered in 1-2 business days. D. The parcel has been delivered and left in your mailbox. If the shipping address is incorrect, please contact us. If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you cannot find the package, please contact us.


Why does my order not have a tracking number?

The shipping method you selected is flat shipping, which has no tracking number. If you want to have a tracking number, you must choose a shipping method other than flat shipping.


Why has my order tracking status not updated?

Tracking updates can be delayed when the parcel is:

1. Going through local customs clearance procedures

2. At the post office sorting center

3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues etc.


How do I cancel my order?

You may cancel your order, if the goods have not yet been shipped. Unfortunately, we cannot cancel orders that have already been dispatched.

If your package has not been sent yet, you can log in to your account on our website and view your orders. After locating your order in the list, click on “Contact Seller” and send them a message that you wish to cancel your order. Let them know if you want a replacement item or a refund.


 How do I return or exchange a product?

When you buy goods from a seller on our website and wish to return/exchange your product or get a refund, you must first contact the seller directly and arrange with the seller how to send the product back to them, instead of sending it back to theseasoningpantry.com. Please note that, before contacting the seller, you should review our Return Policy, as well as visit the seller’s page, to see if they have their own Return Policy (their Return policy may slightly differ from ours, if applicable).




How much is the subscription fee on this platform?

It is free to become a seller on this platform. Meaning that there are no signup and subscription fees on this platform.


How easy is it to sell my products on this site?

It is very easy! The first step will require you to signup up for a seller account by clicking on the “Apply for a seller account” link below, in the website footer. We will take you through a few easy steps (verification and approval) and then you are ready to list your products on your seller account. When listing your products, you are encouraged to add the best snapshot of your product and enter a detailed description of each product (name of product, ingredients, weight, packaging, shipping method). This way, you make it easier for your products to stand out, thereby increasing your sales and profits.


How much do I pay for listing my products?

Listing on this platform is free for all items.


How do I ship my products after a sale has been made?

Here are the shipping options available on our platform:

·      Standard shipping

With this method, a seller can define the shipping rates based on his local carrier for each product listed on the platform. If a buyer makes a purchase and selects this method to receive his goods, seller is expected to package and ship the product within 3 business days and manually upload a tracking number for the shipment on his seller account. Thereafter, a dispatch notification with tracking information will be sent to the buyer from the platform. We will guide you in this process, if needed.

·      Express shipping

With this method of shipping, the shipping costs are automatically calculated according to the weight and destination of the package. The seller can provide his own express shipping method or can use The Seasoning Pantry express shipping method from DHL. For our own express shipping method, the seller can generate labels on our platform, print them out, package the product and arrange for pickup with the nearby DHL office. Once the shipment has been picked up and dispatched, the buyer is notified about the dispatch, with the tracking information.


What payment methods does this platform support?

We support card payments with Visa, MasterCard, Maestro, American Express and Discover


How do I get paid?

5 % commission, plus the payment processing fees of 2.9 % + 0.30 USD per transaction are deducted from the total transaction value. Funds from your sales are paid directly into your Stripe account in your own currency. Creating an account with Stripe is done free of charge, you can connect your own bank account to your Stripe account and transferring money from your Stripe account into your bank account is free of charge.