How to buy
We are delighted that you have chosen to browse our online marketplace, The Seasoning Pantry, and we hope you will find everything you need for your next culinary adventure.
In order to be notified of discounts offered by a seller and to personalise your feed with your own preferences, don’t hesitate to add items to your wish list.
If you have found the item you are interested in, but you still have questions about it, you may contact the seller for more details. Do not hesitate to reach out, as our sellers are always available to answer your questions in a prompt and friendly manner. Make sure to check the seller’s profile and feedback/reviews from other buyers. This will give you an overview on the transparency and trustworthiness of the seller.
When you wish to make a purchase, use The Seasoning Pantry payment and shipping options. That way, based on our Buyer Protection policy, you can get refunds for parcels that never arrive, that arrived damaged during shipping or that do not fit the description you saw online. You can read more about this in our Refund policy.
You also have the possibility of selecting the shipping option most convenient to you, before completing the payment process. That way, you may track your parcel using online tracking.
Once you have received the item, leave a review of the product and of the seller. By doing so, you will help other buyers with their shopping experience.
And remember, we are always here to assist you. Let us know if you need a helping hand and we will get back to you as soon as possible.
We frown upon any improper behaviour, harassment or spam activities. We wish to be notified immediately of such actions, in order to put a stop to it.
It is The Seasoning Pantry’s priority to make sure that you, as a buyer, have all the support you need from our team and that your information is safe with us. We provide our buyers with a secure payment system, in order to protect your personal and banking information.
We recommend that you also secure the devices you use for navigating our marketplace, such as phones or computers/laptops.
In the unlikely situation that a third party will unlawfully gain access to your buyer account on The Seasoning Pantry, only the last four digits of your bank account or card number would ever be visible to them, due to the encryption safety measures in place.
Your name and shipping address are available to the seller only after you purchase the item and the seller downloads the packing slip.
After you have bought an item on The Seasoning Pantry and paid for the preferred shipping method, the seller will receive notification of the purchase. Within 3 business days, the seller must ship the item out and submit a tracking number of your parcel. You will be notified when the item is shipped and you will be able to track it, if you chose a tracked shipping method.
Actual delivery times depend on the country of the buyer and the seller, as well as the type of shipping paid for by the buyer. Normally, you should receive your parcel within 7-15 business days.
If the seller does not update the shipping information within 3-5 business days after your purchase, we reserve the right to cancel the transaction.
Tracking the parcel
You can track your purchased items if, during the payment procedure, you selected and paid for a tracked shipping service. Please, consider the fact that it may take up to 48 hours after the seller has dropped off your parcel, for the tracking information to be made available by the shipping service.
1. To purchase a gift card for your loved ones, simply click on the “Gift certificate” button on The Seasoning Pantry homepage. Select the amount you wish to gift them, include a personal message and, optionally, the recipient’s email address. We will send you or them the gift card, depending on your choice.
2. To use a gift card on The Seasoning Pantry, add your desired items to your shopping cart. Press “Buy now” and on the checkout screen, you will have the option of entering the gift card number, after entering your payment details.
Please note that a gift card can only be used once and cannot be redeemed in cash. A gift card covers the item’s price and the shipping costs.
It is possible to cancel an order (either by the buyer or the seller) if the parcel hasn’t been shipped yet. As a buyer, your purchase will be refunded in its entirety. Please allow for 3-5 business days for the funds to appear in your bank account.
Return and refund policy
The Return and refund policy on The Seasoning Pantry marketplace applies only to items bought and paid for on The Seasoning Pantry platform, in which case you are covered by the Buyer Protection policy. Our return policy is valid for 15 days. If more than 15 days have passed since your delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned: perishable goods and gift cards cannot be returned.
To complete your refund, we require a receipt or proof of purchase.
Please contact the seller of the item directly to let them know of the problems you have with the received parcel. Usually, sellers are more than happy to help you with your order. If the two of you cannot agree on a solution, contact us to step in and make the final decision in the matter.
Both The Seasoning Pantry and our sellers are committed to providing the best services and the highest quality products; however, in case of unfounded requests for refunds, we will mediate the dialogue between the buyer and seller and decide what course of action must be taken, to benefit all parties.
If, on the other hand, the items you have received seem to be counterfeit items, we kindly ask for your cooperation and do not send it back to the seller. Contact us immediately in order to decide what course of action must be taken further. One option would be destroying the item.
A refund can be issued:
- if the items in your order are significantly different from the description of the item on The Seasoning Pantry.
- if your parcel never arrived or was damaged during shipping.
- if your order is cancelled by The Seasoning Pantry, by the seller or by yourself.
If the order was cancelled before the shipping of the item was completed, the refund to your account will be done automatically 100%. If, however, the item has already been shipped, a refund will only be made if it fulfils the conditions mentioned above. In case of favourable outcome, you will receive the refund for the cost of the item, but not the shipping cost.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition (damaged or missing parts for reasons not due to our error)
* Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Please send your purchased items directly back to the seller from whom you bought the item.
Once your return is received and inspected, the seller will send you an email to notify you that your returned item has been received. They will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to the seller and send your item directly to the seller’s address. If you are unable to reach the seller directly, contact us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product directly to the seller’s address, where the product was shipped from. You must return the item in the same condition as you received it.
Currently, we do not issue return labels for the buyers. You will be responsible for paying for the shipping costs of returning your item. Shipping costs are non-refundable.
If you wish to exchange your product with another one from the same seller, the cost of shipping for the second item will be added to the cost of the item. Be advised that this may lead to extra-costs on your behalf.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over 75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We encourage you to contact the seller and try to ask for a replacement or refund amicably.
If the seller does not respond to your request, you can contact us and we will attempt to get the seller make a refund or replacement, where all conditions listed above are met.
We are here to protect the interest of both buyers and sellers on our website; therefore, we will do our best to satisfy our customers by resolving issues regarding refund in good faith.
What to do to return a parcel
1. Go to Orders and Contact the seller of the item on The Seasoning Pantry.
2. Provide the seller with the evidence that the parcel has arrived with significant damages or that the item does not match the description found on The Seasoning Pantry online catalog. This evidence may be photos of the visible damages of the item, the damages of the packaging or the parts that do not correspond to the item description.
3. Discuss with the seller and try to find an amicable solution. The seller may ask you to send back to item to them (provided you cover the shipping expenses) and refund you the payment.
4. If you have agreed with the seller to obtain a refund:
a. Please return the item/parcel directly to the seller.
b. When the seller receives a valid tracking number of the return parcel from you, they can refund your purchase.
c. Be aware that sellers will not issue a refund if they do not receive proof of the parcel being shipped back to them. Please make sure to share the tracking number with the seller.
5. If you cannot agree with the seller about the conditions for return and refund, please contact us in order to step in and mediate the dialogue.
a. We will look into the case and make a final decision. We are here to protect the interest of both buyers and sellers on our website; therefore, we will do our best to satisfy our customers by resolving issues regarding refund in good faith.
b. Ship the parcel to the seller within 5 business days of the final resolution. Use a tracked shipping method.
c. Send us the tracking number and a picture of the package at firstname.lastname@example.org. Please include a photo of the shipping label, with visible tracking code, name of the sender and of the recipient.