Return and refund policy
The Return and refund policy on The Seasoning Pantry marketplace applies only to items bought and paid for on The Seasoning Pantry platform, in which case you are covered by the Buyer Protection policy. Our return policy is valid for 15 days. If more than 15 days have passed since your delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned: perishable goods and gift cards cannot be returned.
To complete your refund, we require a receipt or proof of purchase.
Please contact the seller of the item directly to let them know of the problems you have with the received parcel. Usually, sellers are more than happy to help you with your order. If the two of you cannot agree on a solution, contact us to step in and make the final decision in the matter.
Both The Seasoning Pantry and our sellers are committed to providing the best services and the highest quality products; however, in case of unfounded requests for refunds, we will mediate the dialogue between the buyer and seller and decide what course of action must be taken, to benefit all parties.
If, on the other hand, the items you have received seem to be counterfeit items, we kindly ask for your cooperation and do not send it back to the seller. Contact us immediately in order to decide what course of action must be taken further. One option would be destroying the item.
A refund can be issued:
- if the items in your order are significantly different from the description of the item on The Seasoning Pantry.
- if your parcel never arrived or was damaged during shipping.
- if your order is cancelled by The Seasoning Pantry, by the seller or by yourself.
If the order was cancelled before the shipping of the item was completed, the refund to your account will be done automatically 100%. If, however, the item has already been shipped, a refund will only be made if it fulfils the conditions mentioned above. In case of favorable outcome, you will receive the refund for the cost of the item, but not the shipping cost.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition (damaged or missing parts for reasons not due to our error)
* Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Please send your purchased items directly back to the seller from whom you bought the item.
Once your return is received and inspected, the seller will send you an email to notify you that your returned item has been received. They will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to the seller and send your item directly to the seller’s address. If you are unable to reach the seller directly, contact us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product directly to the seller’s address, where the product was shipped from. You must return the item in the same condition as you received it.
Currently, we do not issue return labels for the buyers. You will be responsible for paying for the shipping costs of returning your item. Shipping costs are non-refundable.
If you wish to exchange your product with another one from the same seller, the cost of shipping for the second item will be added to the cost of the item. Be advised that this may lead to extra-costs on your behalf.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over 75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We encourage you to contact the seller and try to ask for a replacement or refund amicably.
If the seller does not respond to your request, you can contact us and we will attempt to get the seller make a refund or replacement, where all conditions listed above are met.
We are here to protect the interest of both buyers and sellers on our website; therefore, we will do our best to satisfy our customers by resolving issues regarding refund in good faith.
What to do to return a parcel
1. Go to Orders and Contact the seller of the item on The Seasoning Pantry.
2. Provide the seller with the evidence that the parcel has arrived with significant damages or that the item does not match the description found on The Seasoning Pantry online catalog. This evidence may be photos of the visible damages of the item, the damages of the packaging or the parts that do not correspond to the item description.
3. Discuss with the seller and try to find an amicable solution. The seller may ask you to send back to item to them (provided you cover the shipping expenses) and refund you the payment.
4. If you have agreed with the seller to obtain a refund:
a. Please return the item/parcel directly to the seller.
b. When the seller receives a valid tracking number of the return parcel from you, they can refund your purchase.
c. Be aware that sellers will not issue a refund if they do not receive proof of the parcel being shipped back to them. Please make sure to share the tracking number with the seller.
5. If you cannot agree with the seller about the conditions for return and refund, please contact us in order to step in and mediate the dialogue.
a. We will look into the case and make a final decision. We are here to protect the interest of both buyers and sellers on our website; therefore, we will do our best to satisfy our customers by resolving issues regarding refund in good faith.
b. Ship the parcel to the seller within 5 business days of the final resolution. Use a tracked shipping method.
c. Send us the tracking number and a picture of the package at email@example.com. Please include a photo of the shipping label, with visible tracking code, name of the sender and of the recipient.